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Frequently Asked Questions
- What is the minimum bill?
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The minimum bill for residential (inside jurisdiction) accounts is $101.13. The minimum bill includes garbage service with one toter, up to 2,000 gallons of water, and up to 2,000 gallons of sewer.
- Can I put a credit on my account?
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Yes, it will be automatically applied to your next bill.
- Does the City provide a pool (refilling) credit?
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The City provides a sewer cap for residential accounts in place of a pool credit billing adjustment.
- Does the City provide a billing adjustment for a leak?
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Annually, the City provides two (2) sewer billing adjustments for domestic leaks not impacting the sewer system. These adjustments require an average minimum usage of 2,000 gallons or less based on the previous two months and the previous year's same month usages, as well as proof of repair (i.e.. plumber's receipt) . The applicable billed usage must be over 15,000 gallons. *No adjustments for toilet and irrigation leaks.
- Where do I report a missed trash pick up?
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You can report that to GFL at 979-245-0368.
- Where do I sign-up for trash service?
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Signing up for trash service can be done at the Utility Billing Office.
- When will my water be turned on?
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Based on daily workload, the City provides same-day service for all accounts. All documentation must be received by 1:00 PM in our office.
For paid cutoff for non-payment accounts, water service will be reinstated the same day, maybe after 5 PM.
- What if my water looks discolored or smells?
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Please call our Municipal Service Building at 979-323-1659.
- My sewer is stopping up, who can I contact?
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Please call our Municipal Service Building at 979-323-1659.